Refund Policy
Effective date: July 27, 2026
At Solyra® Windmill Stakes, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process under the following conditions:
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Condition of Returned Items
All returned items must be:
- Unused and in their original, resalable condition.
- In their original packaging, including all accessories, manuals, and promotional materials.
- Free from any signs of wear, damage, or alteration.
Items that do not meet these conditions may be subject to a partial refund or refusal of the return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@solyrawindmill.com within the 30-day return window.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s).
- Please clearly mark the RMA number on the outside of your return package. Returns without a valid RMA number may be delayed or rejected.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards.
- Personalized or custom-made items.
- Clearance or final sale items.
- Items that have been used, altered, or are not in their original packaging.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solyrawindmill.com within 7 days of delivery. To expedite the process, please include:
- Your order number.
- A description of the damage or defect.
- Photographs or videos clearly showing the damage or defect.
Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. We may provide a pre-paid return label for the damaged/defective item.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyrawindmill.com to initiate the process.
9. Late or Missing Refunds
If you haven't received a refund yet, please take the following steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@solyrawindmill.com.